Questions and Answers

Below are the most frequently asked questions by customers.

Question: Why buy from Bathroom City?
Because we are big, we buy well.  Many products are sourced direct from the maker, no middlemen.  We have a huge Cash & Carry Warehouse with over 2,000 suites and showers in stock.  Plus most items are on permanent display.

Question: Is my order safe?
Established in 1986 Bathroom City operate a completely debt free business, with no external funding, overdrafts or debt, etc.  So rest assured you are in safe hands.

Question: What if I find the same goods cheaper elsewhere?
Bathroom City will not be beaten on price alone.  If you find the same items elsewhere let us know and we try and quote you with something better. 

Question: Do you offer quantity discounts?
In some case yes we do.  Just give us a call and talk to us about it, please or email us your enquiry.  We are here to do business with you.

Question: Your prices are great, but I don't have a plumber yet!  What do I do?
You can still take advantage of the latest prices and let us hold your goods for you for up to 3 months. 

Question: What happens if things go wrong?
We have a full time support team to resolve your plumber's queries.  We can react quickly and provide valuable assistance to you and your installer to ensure a smooth and successful completion of your bathroom.  It's free service before, during and after.  We carry over 10,000 replacement parts on the self.

Question: How long are your guarantees?
Every manufacturer has there own terms.  The good news is that Bathroom City will warranty all your items without quibble.  In general terms all our products carry a minimum 1 year functional guarantee.  However many manufactures extend the warranty far beyond this, up to 25 years